Project Showcase: PulseCare Clinics - Interactive Customer Surveys
Result
Project Details
Project Duration:
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Project Challenges:
Challenge: Patients were hesitant to share feedback due to lack of simple and accessible channels.
Solution: Designed patient-friendly WhatsApp messages that encouraged participation, resulting in a 36% response rate.Challenge: Limited pre-existing patient engagement during clinic events and webinars.
Solution: Sent surveys live during health webinars, achieving a 91% open rate and making the process feel more personal.Challenge: Low peer-to-peer sharing and conversations among patients.
Solution: Incorporated approachable wording and supportive CTAs, improving conversation start to 24%.Challenge: Difficulty in tracking patient satisfaction and retention after events.
Solution: Integrated WhatsApp sender tool for real-time monitoring and prepared a comprehensive report on insights and repeat bookings.
Project Date:
In today’s competitive healthcare market, building trust and loyalty goes beyond providing quality medical services — it’s about listening to patients, valuing their feedback, and acting on it. PulseCare Clinics leveraged our Engagement Campaigns – Interactive Customer Surveys to achieve exactly that.
The Goal
To enhance patient engagement during events such as online health webinars, in-person workshops, and medical courses, while collecting actionable feedback that improves services and drives retention.
The Campaign
Service: Engagement Campaigns – Interactive Customer Surveys
Industry: Healthcare & Wellness
Target: Patients attending consultations, workshops, or health events.
Message 1 – Building Awareness with Data
🩺 Did you know? 86% of our patients feel more confident after their first consultation.
We’d love to know about your experience today.
Click here to share your thoughts and start a quick survey.
Message 2 – Encouraging Interaction
📢 Your opinion matters!
How satisfied were you with the waiting time today?
✅ Excellent
✅ Average
✅ Needs Improvement
Just reply with the emoji that best fits 😊
Message 3 – Rewarding Engagement
🙌 Thank you for visiting PulseCare!
As a small thank you, here’s 10% off your next checkup 💚
Use code: PULSE10
Book your next appointment and save.
Why It Works
Personalized Feedback Collection – Patients feel valued when their opinions are heard.High Engagement Rates – Interactive questions and quick replies increase response rates.Customer Retention – Reward-based follow-ups drive repeat visits.
Result
PulseCare Clinics saw a 47% increase in survey responses and a 22% boost in repeat bookings within the first month of implementing the campaign.