In today’s competitive healthcare market, building trust and loyalty goes beyond providing quality medical services — it’s about listening to patients, valuing their feedback, and acting on it. PulseCare Clinics leveraged our Engagement Campaigns – Interactive Customer Surveys to achieve exactly that.

The Goal

To enhance patient engagement during events such as online health webinars, in-person workshops, and medical courses, while collecting actionable feedback that improves services and drives retention.

The Campaign

Service: Engagement Campaigns – Interactive Customer Surveys
Industry: Healthcare & Wellness
Target: Patients attending consultations, workshops, or health events.

Message 1 – Building Awareness with Data

🩺 Did you know? 86% of our patients feel more confident after their first consultation.
We’d love to know about your experience today.
Click here to share your thoughts and start a quick survey.

Message 2 – Encouraging Interaction

📢 Your opinion matters!
How satisfied were you with the waiting time today?
✅ Excellent
✅ Average
✅ Needs Improvement
Just reply with the emoji that best fits 😊

Message 3 – Rewarding Engagement

🙌 Thank you for visiting PulseCare!
As a small thank you, here’s 10% off your next checkup 💚
Use code: PULSE10
Book your next appointment and save.

Why It Works

Personalized Feedback Collection – Patients feel valued when their opinions are heard.High Engagement Rates – Interactive questions and quick replies increase response rates.Customer Retention – Reward-based follow-ups drive repeat visits.

Result

PulseCare Clinics saw a 47% increase in survey responses and a 22% boost in repeat bookings within the first month of implementing the campaign.