Project Showcase: SkillBoost - WhatsApp Post-Purchase Journey Completion Service
Result
Project Details
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Project Challenges:
Challenge: Unclear post-purchase flow for coaching clients, leading to drop-offs.
Solution: Designed a structured WhatsApp rebooking journey to guide clients smoothly.Challenge: Low motivation for session rebookings after initial coaching.
Solution: Delivered stat, tip, and motivational messages that drove higher rebookings, reaching a 41% response rate.Challenge: Limited learner-initiated engagement.
Solution: Added interactive rebook prompts that lifted conversation start to 28%.Challenge: Difficulty tracking retention and rebooking growth.
Solution: Integrated monitoring tools and summarized insights in the final campaign report.
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In the professional coaching industry, the client journey doesn’t stop after the first session — it’s where the most impactful transformation begins. SkillBoost understood that consistent engagement after the initial purchase is key to client progress, satisfaction, and long-term loyalty.To achieve this, they implemented our Customer Journey Completion – WhatsApp Post-Purchase Journey Completion Service, using a strategic mix of appreciation, career growth tips, and a natural next-step offer to keep clients motivated and invested in their professional development.
🎯 The Goal
- Thank clients for choosing SkillBoost and reaffirm their investment in their growth.Share actionable career tips to maintain engagement between coaching sessions.Offer a timely invitation to book the next session, reinforcing momentum.
📢 The Campaign
Service: Customer Journey Completion – WhatsApp Post-Purchase Journey Completion Service
Industry: Career Coaching / Professional Development
Target Audience: Professionals seeking promotions, career transitions, or skill upgrades.
Message 1 – Building Credibility with Results
📈 67% of SkillBoost clients secured promotions within 6 months of starting coaching!By leading with this data, SkillBoost reinforced trust and validated the client’s decision to join the program.
Message 2 – Providing a Practical Tip
💡 Tip: Block time for skill development each week to accelerate your career growth.This positioned SkillBoost as a partner in the client’s journey, not just a service provider.
Message 3 – Encouraging the Next Step
🚀 Ready for your next career leap? Tap below to book your next coaching session.
Book now and keep your momentum going.This call-to-action was direct but felt natural after offering value first.
💡 Why It Worked
Social Proof – Statistics showed real results, inspiring confidence.Value-First Approach – Practical tips kept clients engaged and focused.Timely Offer – Encouraging the next session before momentum fades increased rebooking rates.
📈 Result:
SkillBoost achieved a 28% increase in follow-up session bookings and a 19% boost in client retention within the first month of running this post-purchase WhatsApp campaign.